knktr answers your customers on the channels they already use, resolves what it can with AI,
and brings in a trained human the moment a person is the right answer. Inbound and outbound,
with the recording, transcript and compliance handled underneath.
Channels
Meet customers where they are.
Same AI, same knowledge base, same escalation path — across every channel.
Voice
AI voice on a real phone number. Natural, always-on, and it escalates to a person without a cold transfer.
Web chat
A branded chat widget that answers instantly, keeps context, and hands to an agent with the full history attached.
Email
Inbound email triaged and answered by the same AI, with escalation to your team when a reply needs a human.
Add-ons
SMS, WhatsApp Business, and Facebook / Instagram Messenger are available as Digital and Social
channel tiers — same AI, same knowledge base behind them.
AI + human
The AI resolves. The handover is clean.
knktr's AI is grounded in a per-tenant knowledge base that stays
in Sydney. When a customer needs a person, the AI escalates with the full conversation — and
knktr's AI copilot assists your agent live, so nobody starts from scratch.
One knowledge base per client — never mixed, never shared
Escalation carries the full context to the agent
Real-time agent assist on every escalated call
You pay the same whether AI or a human resolves it
Outbound campaigns
AI that calls out — compliantly.
Renewals, payment reminders, proactive outreach. Our outbound engine has Australian compliance built in, enforced at the system level:
DNCR checks before every proactive dial
Calling hours enforced (never Sundays)
AI identifies itself in the first seconds
Say "stop" to opt out, any time
Consent timestamp, source and purpose logged
Every resolution
What you get on every single conversation.
Call recording
Full recording across IVR and agent phases, stored per-tenant.
Speaker-separated transcript
Transcripts separated by speaker, timestamped and searchable.
PII redaction
Medicare, TFN and standard PII categories redacted by default.
Sentiment analysis
Scored per turn, so you see how the conversation actually went.
AI handle-rate tracking
Exactly what the AI resolved and where it escalated — per tenant.
Tenant-isolated storage
Separate buckets, IAM and tables. Your data never touches another client's.
Point it at your knowledge base.
In a 30-minute demo we'll show the AI answering your questions — and where it escalates.
